Governor’s Conference on Tourism

    About

    The Missouri Governor’s Conference on Tourism is an annual conference that features a strong line-up of expert speakers, as well as exciting social events to enhance your networking opportunities with top leaders and innovators.

    Save the date for the 2024 Conference, held at Harrah’s Kansas City on October 15-17.


    Room Block: $99/night at Harrah’s Kansas City Hotel & Casino using Group Code S10MG4. Room block closes September 14.

    Questions? Please contact Jadrien.Bopp@ded.mo.gov

    Donate to our 2024 Governor’s Conference Giving Back Project: TBD


    Registration

    Full Conference Pass (meals included) (October 15-17) | $350 Early Bird | $400 Standard

    One-Day Pass (meals included) (October 16) | $300 Early Bird | $350 Standard

    Awards Banquet Pass Only | $100

    Governor’s Lunch Pass Only | $50

    Early Bird Registration pricing ends September 6. Registration closes September 27.


    Destination Experience

    Enjoy an exclusive tour of Kansas City Current’s CPKC Stadium, the world’s first women’s professional sports stadium. Discover the team’s history, explore behind-the-scenes, and capture a memorable photo op on the pitch. Join us for this unique destination experience!


    Agenda

    Tuesday, October 15

    10 am – 5 pm

    Registration

    Sponsored by Madden Media

    10 am – 5 pm

    Exhibitor Trade Show Set Up

    11 am – 12 pm

    MACVB Board Meeting

    Invitation only

    12:30 pm – 3:30 pm

    Destination Experience

    Sponsored by Visit Clay and Visit KC

    *RSVP required

    4 pm – 6 pm

    Marketplace Reception

    Sponsored by Dotdash Meredith

    Join us for a Marketplace Reception before the Welcome Reception. This reception will provide valuable time to network with your peers and establish connections with vendors at the conference. Light refreshments will be served.

    6 pm – 8 pm

    Welcome Reception

    Sponsored by Visit Clay and Visit KC

    Wednesday, October 16

    8 am – 5 pm

    Exhibitor Trade Show

    Visit with business professionals and service providers who help support the tourism industry.

    8 am – 6 pm

    Registration

    Sponsored by Madden Media

    8 am – 9 am

    Breakfast

    9 am – 10 am

    General Session 

    The Power of Destination Branding: Crafting Messages That Inspire

    Speaker: David Lorenz

    When you do it right, destination branding is easy – just like hitting a hole in one. When you find that message that stirs emotion, creates awareness and inspires people to consider your community as a place to visit, you’ve discovered a superpower.

    For marketers crafting a brand message, research is critical. Knowing how people feel about the destination is key, and it’s just as important to know about the perceived weakness of the destination as it is to know about its strengths.

    Knowing your brand, what your community stands for, what makes it unique and how it’s perceived, is the keystone to marketing success.

    Join us as we discus the value of destination branding and how branding can engender community pride and drive success.

    10 am – 10:10 am

    10 Minute Break

    10:10 am – 10:50 am

    Breakout Session

    Unlocking the Power of AI in Tourism Marketing

    Speaker: Jarad Johnson, Mostly Serious

    In this interactive workshop, we will explore how artificial intelligence (AI) is transforming the tourism industry and provide practical strategies for leveraging AI tools in your marketing efforts. Attendees will gain a foundational understanding of AI, its various categories, and how it is already being utilized in areas such as search, content creation, digital ads, email outreach and chatbots.

    Through hands-on exercises and demonstrations, we will demystify AI and showcase how tools like ChatGPT can streamline tasks, enhance creativity and improve customer experiences. We’ll discuss best practices for introducing AI into your organization, including guidelines for responsible usage and addressing common concerns.

    Participants will walk away with actionable insights on how to effectively integrate AI into their tourism marketing strategies, ultimately driving efficiency, innovation and growth in an increasingly competitive landscape.

    10:10 am – 10:50 am

    Breakout Session

    Attribution: Tying Marketing Dollars to Total Economic Impact

    Speaker: Travis Napper, Tourism Economics

    Understanding the true economic impact of destination marketing initiatives is paramount to evolving strategy and enhancing advocacy. Come explore the future of marketing attribution—one where each dollar spent contributes to tangible economic returns that fuel your community and solidify your organization as a game-changing, data-driven leader. We’ll show you how to illustrate this with Tourism Economics’ newest tool.

    10:10 am – 10:50 am

    Breakout Session

    10:50 am – 11:20 am

    Break and Exhibitor Trade Show

    Visit with business professionals and service providers who help support the tourism industry.

    11:20 am – 12 pm

    All Breakout Sessions Repeat

    This is your chance to see another breakout session.

    12 pm – 1 pm

    Luncheon

    Sponsored by OBP Agency

    1 pm – 1:40 pm

    Breakout Session

    Getting Started with Canva: A Beginner’s Guide to Stunning Designs

    Speaker: Anndrea Harris, Whooann Creative Studio

    1 pm – 1:40 pm

    Breakout Session

    Destination Developers: The Evolving Role of Tourism Leaders

    Speaker: David Lorenz

    Tourism leaders have always done more than just “put heads in beds.” We inspire engagement, help to establish the tone of what the community stands for today, and cultivate a culture of aspiration.

    At a time when it seems societal norms are at a breaking point, our industry leadership is more important than ever to bring people together, as coalition builders, moderators and motivators.

    In this breakout session, we’ll talk about the value of collaboration at the community level and why today’s tourism leaders need to consider themselves “destination developers.”

    1 pm – 1:40 pm

    Breakout Session

    1:40 pm – 1:50 pm

    10 Minute Break

    1:50 pm – 2:30 pm

    All Breakout Sessions Repeat

    This is your chance to see another breakout session.

    2:30 pm – 2:40 pm

    10 Minute Break

    2:40 pm – 3:20 pm

    General Session

    A Match Made with FIFA

    Speakers: Kathy Nelson, Visit KC, and Jim Rowland, Missouri Division of Tourism

    Join us for an insightful session on the upcoming FIFA World Cup. We’ll discuss strategies to effectively prepare for the influx of visitors and activities, highlighting potential opportunities for local businesses and communities. Don’t miss this chance to learn about the anticipated economic boom and how to leverage the World Cup to foster growth and development in your community.

    3:20 pm – 3:50 pm

    Break and Exhibitor Trade Show

    Visit with business professionals and service providers who help support the tourism industry.

    4 pm – 5:30 pm

    Missouri Tourism Commission Meeting

    Seating is limited.

    6 pm – 7 pm

    Awards Reception

    Wine compliments of the Missouri Wine and Grape Board.

    7 pm – 9 pm

    Awards Banquet & Presentation

    Wine compliments of the Missouri Wine and Grape Board.

    Thursday, October 17

    8 am – 11 am

    Registration

    Sponsored by Madden Media

    8 am – 9 am

    Breakfast

    9 am – 9:40 am

    Breakout Session

    Showcasing Missouri: Strategies for Attracting International Travels

    Speaker: Renee Eichelberger, Explore St. Louis, Jenny Wilson, Visit KC, and Megan Sheets, Missouri Division of Tourism

    Join us for an engaging panel session that explores strategies to enhance Missouri’s appeal to international visitors. This session features a moderated discussion with tourism representatives from St. Louis and Kansas City, two of Missouri’s most vibrant cities. Learn about the current initiatives, challenges, and future plans these cities are implementing to attract and welcome tourists from around the globe. Gain insights into successful marketing campaigns, cultural exchange programs, and infrastructural developments aimed at showcasing Missouri’s unique attractions on the international stage.

    9 am – 9:40 am

    Breakout Session

    Mastering Canva: Intermediate Techniques for Advanced Design

    Speaker: Anndrea Davis, Whooann Creative Studio

    9 am – 9:40 am

    Breakout Session

    9:40 am – 9:50 am

    10 Minute Break

    9:50 am – 10:30 am

    All Breakout Sessions Repeat

    This is your chance to see another breakout session.

    10:30 am – 11:00 am

    Break and Exhibitor Trade Show

    Visit with business professionals and service providers who help support the tourism industry.

    11 am – 11:40 am

    Missouri Division of Tourism Update

    Speaker: Stephen Foutes, Missouri Division of Tourism

    During this session, you’ll see examples of MDT’s work to showcase Missouri as a travel destination, hear programmatic updates and get a sneak peek at the Division’s marketing plans for spring 2025 and beyond.

    11:40 am – 12 pm

    Giveaways & Closing Remarks

    12 pm

    Conference Concludes


    Speakers

    David Lorenz

    Jarad Johnson

    Jarad is the founder and CEO of Mostly Serious, a Springfield-based full-service digital agency that collaborates with leading regional organizations such as CoxHealth, Paul Mueller, and The Community Foundation of the Ozarks. In 2020, he co-founded Habitat Communication & Culture, a consultancy that assists clients in needs assessment, strategic planning, leadership & management training, and custom research initiatives.

    As a dedicated community member, Jarad was the founding board president of Springfield Creatives, a professional organization supporting local creatives. He has also contributed to the Springfield Community Gardens advisory board and served on the Board of Directors for the Downtown Springfield Association and the Galloway Community Improvement District.

    Kathy Nelson

    As President and CEO of Visit KC and the KC Sports Commission & Foundation, Kathy Nelson is a strong believer in the economic, social and community-building benefits of sports. She works to promote Kansas City locally and nationally with the goal of attracting, retaining and facilitating sports events and organizations in the bi-state area. Prior to the KC Sports Commission, Nelson served in senior management roles in marketing, sales and promotions at Time Warner Cable and Metro Sports and held a number of roles at FOX 4/WDAF-TV in Kansas City including creative services manager, producer, reporter and editor. Along her career path, Nelson has received numerous Telly, Emmy and cable television awards for television production, specifically sports production. She was the first woman to win a regional Emmy for the production of an NFL game in the early 2000’s.

    Jim Rowland

    Jim Rowland joined the Division of Tourism as the National Account Manager – Sports Tourism. Jim previously worked as the Executive Director of the Jackson County Sports Complex Authority for 18 years. During that time, there were $700 million renovations completed within Kauffman Stadium and Arrowhead Stadium. In addition, during his time at Jackson County Sports Complex Authority, the 2012 MLB All-Star game, two World Series, multiple AFC Championships and three Super Bowl parades took place. In his Executive Director role, he provided overall management for the organization including: financial, human resources, administrative, government relations (City, State and County), contract oversight, communications, construction and implementation of strategic goals and objectives as defined by Board of Directors. Jim earned his Bachelor of Arts degree in Industrial and Labor Relations from Rockhurst College.

    Travis Napper

    Travis Napper is Director of Destination Partnerships at Tourism Economics; an Oxford Economics company dedicated to understanding the relationship between travel and the economy. He uses his experience as both a state tourism director and a DMO President to connect DMO clients to data-centric solutions and has the understanding to provide answers to complex problems. Travis loves travel and when he is not on the road for work, he is planning trips far and wide with his family.

    Renee Eichelberger

    Renee M. Eichelberger is the Senior Director of Leisure Travel Sales at Explore St. Louis, the official destination marketing organization for both St. Louis City and St. Louis County. With a tenure dating back to 1998, Renee has played a pivotal role in the organization’s success, steering the ship in the realms of domestic and international leisure travel sales. Her responsibilities encompass targeted outreach to tour operators, third-party intermediaries, media, and general consumers.

    Jenny Wilson

    Jenny Wilson is the Vice President of Tourism Development at Visit KC with over 25 years of industry expertise. Her current role focuses on international & domestic leisure tourism and is complemented by a proven track record in sales, event planning and strategic leadership. Jenny has held roles at Visit KC as the Vice President of Partnerships & Events and Director of Sales & Services. In these capacities, Jenny directed a team focused on driving economic growth through sales, established strategic partnerships within the community while working to elevate Kansas City’s profile as a premier meeting and travel destination.

    Megan Sheets

    Megan Sheets is the Travel Trade Specialist for the Missouri Division of Tourism. Her efforts in both the Domestic and International markets are integral to contributing to Missouri’s economic impact. Megan previously worked for the City of Columbia as Event Services Specialist, where she excelled at coordinating, planning and executing meetings and events. Her time spent as Executive Assistant to various Commissioners and VPs further honed her skills in business communications, administration, client services, operations and records management. Megan earned her Master of Business Administration from Columbia College.

    Margaret Faintich

    Margaret Faintich leads cross-agency teams and clients to drive results. She has 20+ years of experience creatively solving business problems and bringing together strong teams. She oversees work for OBP’s Tourism Portfolio, including Missouri Division of Tourism, Morey’s Piers and Southeast Tourism Society.

    Carmen Fenton

    Carmen Fenton is a seasoned public relations professional with over 15 years of experience. She has successfully managed public relations and public policy priorities for numerous organizations and public figures. Carmen has become a trusted advisor to CEOs, politicians, and brand spokespeople, guiding them through media interviews across print, broadcast, and television channels.

    She has contributed to hundreds of media campaigns, specializing in message development, crisis communication, and public relations strategies. Carmen has prepared spokespeople for high-profile outlets such as NPR, The New York Times, The Today Show, Fox, CNN, and Bloomberg. At OBP, she leads the public relations team, connecting media and the public with organizational work through various opportunities.

    Stephen Foutes

    As director of the Missouri Division of Tourism, Stephen leads a dedicated team of marketers, communicators, researchers, program managers, legislative and financial specialists, and welcome center ambassadors focused on promoting Missouri as one of the country’s top travel destinations. A lifelong Missourian, he holds a bachelor’s degree in communications from Central Methodist College and has worked at the Division of Tourism in varying roles for more than 10 years.


    Sponsorship

    There are multiple opportunities to make your mark this year. Click below for sponsorship details.

    2024 Sponsors

    417 Magazine

    AAA

    McDaniels Marketing

    Missouri Life Magazine

    Ripe

    Sojern

    Your-Type

    Expedia

    The Rural Agency


    Award Nominations

    Nominations are closed.

    The Governor’s Conference on Tourism Awards are open to DMOs, tourism attractions, lodging, restaurants, festivals/events, publications and other entities contributing to the tourism industry in Missouri. Entries should demonstrate exemplary customer service, initiative and have positively influenced the tourism industry.

    Missouri Tourism Hall of Fame
    Presented to an individual who has worked in the tourism industry for a minimum of 10 years and whose contributions have significantly and measurably impacted tourism in Missouri.

    Sen. Emory Melton Legislative Award
    Honors an individual who recognizes the value of tourism to the state and works through the legislative process to support Missouri’s tourism industry.

    Marketing Campaign Award
    Recognizes an effective integrated marketing campaign that results in increased tourism and economic benefit to a region.

    Pathfinder Award
    Recognizes an event or organization that successfully develops a niche tourism market.

    Innovator Award
    Honors a small tourism organization or individual who achieves significant results on a modest budget.

    Navigator Media Award
    Presented to a media outlet that promotes tourism in Missouri and its importance to the state’s economy.

    Rising Star Award
    Honors an individual who has worked for a tourism-related organization less than five years or who has transitioned to a new role and made significant advancements to the organization’s efforts.

    Hospitality Award
    Recognizes an individual, business or organization that has demonstrated excellent customer service.

    Film Industry Champion Award
    Presented to an individual who advocates for the film industry and works to expand its presence in Missouri.